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What to Do If You Have Lost Your HMRC User ID and Password

What to Do If You Have Lost Your HMRC User ID and Password.

Your HMRC online account is crucial to managing your taxes when you’re self-employed.

Here’s what you need to do if you have lost your HMRC User ID or Password, or both!

What is a Government Gateway ID?

Your Government gateway user ID is a code issued to you when you become a registered user on the HMRC website.

By being a registered user you can access things like your personal tax account, file your self-assessment tax return form and manage your VAT.

An HMRC user ID is a 6 or 12 code that is randomly created, it is made up of numbers and letters. It is sent to the address that HMRC hold on file for you.

You should keep your HMRC User ID and password private.

How Do I Find My Government Gateway User ID and Password?

Your user ID will have been issued to your when you signed up to HMRC, whether that was to get a UTR number or register as self-employed.

Your User ID is automatically generated by HMRC and will have been posted or emailed to you when you set up your government gateway account.

How To Retrieve a Lost HMRC User ID

You can request a lost or forgotten your Government Gateway User ID to be sent to you by email or post. Head over to this link to start the process.

lost hmrc user id

Due to the highly confidential nature of your HMRC User ID and the information it can access, you need the following:

  • Your HMRC Government Gateway password;
  • Unique taxpayers reference or UTR number (click here for info on how to find this);
  • National Insurance Number (click here for info on how to find this) or Postcode.

If you choose to have your HMRC User ID sent by email, then it will be sent to the email you registered with.

If you’re not sure what this is and whether you have access to it, then choose to get your Lost HMRC User ID by post.

How To Retrieve a Lost HMRC User Password

You can request a lost or forgotten HMRC User Password to be sent to you by email or post. Head over to this link to start the process.

lost hmrc user password

To retrieve your Lost HMRC User Password you’ll need to provide the following information:

  • You HMRC User ID;
  • The email address you used to sign up with (only if you are requesting to retrieve you lost HMRC user password by email);
  • Unique taxpayers reference or UTR number (click here for info on how to find this);
  • National Insurance Number (click here for info on how to find this) or Postcode.

What to do if you have lost your HMRC User ID and Password

If you have lost both your HMRC User ID and Password then you need to take a slightly different approach.

Remember your HMRC account holds lots of personal information so you need to pass through a lot of security to retrieve these items.

You will need to have ready:

  • The phone or app you use to get access codes**;
  • Your National Insurance Number;
  • Proof of your identity;
  • Date of birth;
  • 10 minutes of spare time;

First things first, head over to HMRC to get started with the retrieval process.

If you are registered for self-assessment, then you’ll need to call HMRC to help with unlocking your account (see below for their contact details).

If you are not registered for self-assessment, then you’ll need to create a new account for yourself (including waiting for an activation code).

hmrc user id and password

FAQs

What is an HMRC Government Gateway Account?

A government gateway account is a portal you need to use to manage all your taxes, communicate with and receive reminders from HMRC.

You’ll also be able to check out key information like how much state pension you are entitled to and when your next tax return is due.

How Do I Get a Government Gateway ID?

You can get a government gateway ID by signing up online on the HMRC website.

You’ll firstly need to register for an account, then wait for an activation code to be posted out to you.

Once you have activated your government gateway ID you’ll be able to view information such as your personal tax code, manage your tax credits and see how much tax you owe.

How Do I Get an Activation Code for HMRC?

You’ll automatically be posted an activation code when you set up your government gateway account. It is a 12 digit code that usually takes around 10 days to arrive.

If you have lost your activation code or did not receive it, then log back into your government gateway account and request for a new one to be sent out to you. HMRC recommends you wait 28 days before requesting a replacement activation code.

What is an HMRC Access Code?

An HMRC access code is used by HMRC for dual authentication when accessing your account. An access code is a unique 6 digit number that is delivered to you by text message and that you need to enter when you log in to your government gateway account.

HMRC access codes are optional but highly recommended due to the extra level of security they offer.

You can also choose for your HMRC access code to be remembered for 7 days – which can help cut down the number of times you need to enter it.

Can You Have More than One Government Gateway Account?

It’s actually pretty common for individuals to have more than one government gateway account. This is mainly because they have registered multiple times over a number of years.

Although you may have more than one government gateway account, it is not possible to combine them. So you should pick one account, activate all the services you need and continue to use this as your sole account.

How Do I Reset My HMRC Password?

You can reset your HMRC password by logging into your Government Gateway Account and clicking “manage personal details”.

What If You Continue to Have Problems Signing In?

If you have reset your User ID and Password but still continue to have problems signing in, then you should contact HMRC directly.

How Do I Contact HMRC about Government Gateway?

If you are still having problems signing in or retrieving your lost User ID or Password then call HMRC. 

The phone number for the HMRC Government Gateway Helpline is 0300 200 3600

Their opening times are:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm

Anita Forrest
About Anita Forrest

Anita Forrest is a Chartered Accountant turned entrepreneur who helps the self-employed gain financial confidence when it comes to running the numbers side of their business and filing tax returns with guides, templates and resources on the Go Self-Employed website.