What to Do If You Have Lost Your HMRC User ID and Password

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Lost HMRC user id and password

Here’s what you need to do if you have lost Your HMRC User ID or Password, or both!

Your HMRC User ID is a code issued to you when you become a registered user on the HMRC website.

By being a registered user you can access things like your personal tax account, file your self assessment tax return form and manage your VAT.

An HMRC user ID is a 6 or 12 code that is randomly created, it is made up of numbers and letters. It is sent to the address that HMRC hold on file for you.

You should keep your HMRC User ID and password private.

How To Retrieve a Lost HMRC User ID

You can request a lost HMRC User ID to be sent to you by email or post. Head over to this link to start the process.

lost hmrc user id

Due to the highly confidential nature of your HMRC User ID and the information it can access, you need the following:

  • Your HMRC Government Gateway password;
  • Unique tax payers reference or UTR number (click here for info on how to find this);
  • National Insurance Number (click here for info on how to find this) or Postcode.

If you choose to have your HMRC User ID sent by email, then it will be sent to the email you registered with. If you are not sure what this is and whether you have access to it, then choose to get your Lost HMRC User ID by post.

How To Retrieve a Lost HMRC User Password

You can request a lost HMRC User Password to be sent to you by email or post. Head over to this link to start the process.

lost hmrc user password

To retrieve your Lost HMRC User Password you’ll need to provide the following information:

  • You HMRC User ID;
  • The email address you used to sign up with (only if you are requesting to retrieve you lost HMRC user password by email);
  • Unique tax payers reference or UTR number (click here for info on how to find this);
  • National Insurance Number (click here for info on how to find this) or Postcode.

What to do if you have lost your HMRC User ID and Password

If you have lost both your HMRC User ID and Password then you need to take a slightly different approach. Remember your HMRC account holds lots of personal information so you need to pass through a lot of security to retrieve these items.

You will need to have ready:

  • The phone or app you use to get access codes**;
  • Your National Insurance Number (click here for info on how to find this);
  • Proof of your identity;
  • Date of birth;
  • 10 minutes of spare time;

First things first, head over to this link to get started with the retrieval process. Choose self assessment and then start the identification process.

**If you do not have the phone or app you entered to get access code you will need to request your HMRC User ID by post.  This can take up to 10 days.  Once received you can then follow the instructions to retrieve your Lost HMRC password above. Click here to request your HMRC User ID by post.

HMRC Online Helpline

If you are still having problems retrieving your lost User ID or Password, or cannot sign in, then call HMRC.  The phone number for the HMRC Helpline is 0300 200 3600.  Their opening times are:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm

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